Subscription Terms
Subscription Terms and Refund Rules of AceEssay
Last updated: January 20241. Usage of Services
The subscription automatically renews at the end of each billing period (monthly, annually, or as otherwise selected during initial purchase), until terminated by the user. Users retain the right to terminate at any time to prevent future renewals.
2. Subscription Benefits
Upon successful subscription, users will receive 'beans' according to their chosen subscription period. The distribution of 'beans' is directly tied to the billing cycle. These 'beans' are intended for use within the AceEssay platform and do not carry any monetary value outside of the platform.
3. Ownership of All Property
Products will be charged to the payment method designated at purchase upon order confirmation. You expressly authorize us to collect all applicable fees through the payment method submitted during the transaction.
4. Refund Policy
You may cancel your subscription at any time—cancellation takes effect immediately to disable automatic renewal, but you will retain full access to all subscription features until the end of your current billing period. No refunds will be issued unless legally required or otherwise specified in our Refund Policy. If you request deletion of your personal data under applicable privacy laws, your service access will terminate immediately upon fulfillment of that request. To cancel, please use the self-service cancellation option in your account settings. For questions or exceptional cases (e.g., unused periods), please contact customer support.
5. Premium Subscription Cancellation
To the full extent permitted by applicable laws, we reserve the right to modify subscription fees at any time. You will receive reasonable advance notice of any pricing adjustments through one or more of the following methods: (a) publication of updated pricing on this website, (b) email notification, or (c) other prominent communication channels. If you decline to accept the revised fees, you may cancel the affected subscription before such changes become effective.
6. EU Withdrawal Rights
To the extent permitted by applicable law, purchases made via our website are non-refundable and non-exchangeable, except under the following exclusive circumstances:
(a) Unexpected Order Delays: If order processing exceeds 30 minutes, Beans* equivalent to the order value will be automatically refunded within 1-3 business days;
(b) Documented Service Deficiencies: Upon verified evidence demonstrating objectively unsatisfactory output quality, we may issue Beans refunds at our reasonable discretion;
(c) Legally Mandated Refunds: Where expressly required by applicable consumer protection legislation.
All other scenarios are expressly non-refundable.
7. Digital Content Exception
7.1 Statutory Right of Withdrawal
If you are a consumer residing in the European Union, you possess the statutory right to withdraw from this contract within 14 days of purchase without justification or penalty.
7.2 How to Exercise Withdrawal
To exercise this right, notify us of your withdrawal decision via email to support@aceessay.ai
7.3 Refund Timeline and Method
Upon valid withdrawal, we will refund all payments within 14 days using your original payment method. No fees will be charged for this reimbursement.
7.4 Digital Content Exception
Digital Content Exception:
Should you consent to immediate service performance during the withdrawal period and acknowledge forfeiting withdrawal rights:
No refund applies to digital content delivered without defects
Only proportional refunds apply to digital services
We will provide durable confirmation of such consent upon request.